11fb Responsible Gaming —
Keep the Fun Safe
11fb believes gaming should be for entertainment — not stress or financial harm. By using our responsible gaming tools, you can keep your gaming experience safe and enjoyable at all times.
11fb is for those aged 21 and above only. Use of this platform by minors is strictly prohibited. Keep the children and young people in your family away from online gambling.
Why is Responsible Gaming Important?
Online casino and sports betting are a modern form of entertainment. But like any form of entertainment, when it goes out of control it can have a negative impact on personal and family life. 11fb always wants every one of our members to enjoy games consciously and responsibly.
Responsible gaming means setting your own limits, staying within a budget, and never treating gaming as a source of income. If you feel your dependence on gaming is growing or it is affecting your daily life, contact our support team immediately.
At 11fb we provide various protection tools — deposit limits, time-out, self-exclusion, and reality check — that help you stay in control at all times. On this page we will explain in detail how you can use these tools.
⚠️ Remember: Gambling carries financial risk. Only wager an amount you can afford to lose. Gambling is never a way to pay off debt and it is not a reliable source of income.
Our Protection Tools
11fb offers these effective tools to keep your gaming experience safe.
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded. Reducing a limit takes effect immediately, while increasing it takes effect after a few days — to prevent decisions made in the heat of the moment.
Time-Out Feature
Temporarily close your account for any period from 24 hours to 6 weeks. During a time-out you will not be able to log in, deposit, or place bets. Taking a short break helps restore the will and control to play again responsibly.
Self-Exclusion
If you feel you need a long break from gaming, choose self-exclusion. You can close your account for 6 months to 5 years, or permanently. Promotional emails will also be paused during this period.
Reality Check
A reminder pop-up will appear at set intervals letting you know how long you have been playing and how much you have won or lost. This awareness will help you make the right decisions.
Betting Limit
Set in advance the maximum amount you can wager in a specific session or day. This limit keeps you from overbetting and helps maintain financial discipline.
Support Team
Our Bangla-speaking support team is available seven days a week, twenty-four hours a day via live chat. Do not hesitate to talk about gaming concerns — asking for help is the first step toward taking charge.
Warning Signs of Problem Gambling
If any of the following signs appear in you, it is time to be careful.
- Repeatedly playing to try to win back lost money (chasing losses)
- Wanting to stop playing but being unable to, and telling yourself "just a little more"
- Hiding your gambling from family or friends
- Spending money needed for essentials (food, rent, medicine) on gambling
- Feeling restless, irritable, or anxious when you cannot play
- Borrowing money to gamble or falling into financial difficulty
- Neglecting work, family, or social responsibilities to play
Habits for Healthy Gaming
Play responsibly and keep gaming a source of enjoyment at all times.
- Set a budget before playing and stick to it
- Treat gaming as entertainment only, not as a way to earn money
- Take regular breaks and spend time with family and friends
- Never gamble when you are in a bad mood or have been drinking
- When you lose, do not get discouraged — stop at your set limit
- When you win, do not get carried away — stop at your set limit
- Reach out to the support team when needed — it is not a sign of weakness
How to Use the Tools
Activate your gaming protection in just a few steps.
Log In to Your Account
Log in to your 11fb account and go to the profile menu.
Open Settings
Go to the "Account Settings" or "Responsible Gaming" section.
Set Your Limits
Set deposit, betting, or time limits, or activate time-out.
Contact Support
If you have any issues, chat with us via live chat — available 24/7.
Detailed Policies
Minor Protection
11fb strictly follows a 21+ age policy. Age is verified at registration, and additional identity verification may be required in suspicious cases. If there are children or teenagers in your household, please use password protection on your device and do not share your account details with anyone.
Self-Exclusion Process
Once self-exclusion is activated, your account will be deactivated immediately. No promotional emails or bonus offers will be sent during this period. The account cannot be reactivated before the self-exclusion period ends. In the case of permanent self-exclusion, the account will be closed for good.
Policy on Financial Limits
The minimum deposit at 11fb is ৳100 and the minimum withdrawal is ৳800. You can also set a personal deposit limit beyond these figures, which may be lower than this minimum. Reducing a limit takes effect immediately, but processing a request to increase a limit takes some time — this is intentionally designed to prevent rushed decisions.
Our Responsibility
11fb is committed to the mental and financial well-being of all its members. Our system can automatically detect problematic gaming patterns, and when necessary we directly alert the member or temporarily restrict the account. This is not a punishment — it is an expression of our care and responsibility.
Frequently Asked Questions
Answers to common questions about responsible gaming.
Play Safe,
Enjoy the Fun
At 11fb we want every gaming session to be safe and enjoyable. Browse our game categories or check the FAQ for more information.