11fb Frequently Asked Questions
From opening an account to withdrawing a bonus — find answers to all your questions about 11fb in one place.
11fb is a popular online casino and sports betting platform in Bangladesh. Our players ask various questions every day about accounts, deposits and withdrawals, bonuses, and security. On this page we have provided detailed answers to all those common questions so you can find a solution quickly. If you cannot find an answer, contact our 24/7 live chat support team.
Account and Registration
To open an account at 11fb, you need an active mobile number and a valid email address. Fill in your name, date of birth, and preferred password in the registration form. Keep in mind that 11fb is only for people aged 21 and above. Provide accurate information, as identity verification may be required at the time of withdrawal.
No. One person can only open one 11fb account. If multiple accounts are created, they will be cancelled and the balance may be forfeited. If you have trouble logging in, please reset your password or contact live chat.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. You will receive an OTP or a recovery link. If you cannot access your email either, contact 11fb's 24/7 live chat support — they will verify your identity and help you.
Account verification confirms that you are a real person and meet the age requirement. Usually all you need to do is upload a photo of your national ID card or passport. At 11fb this process is quick and straightforward — once verification is complete, withdrawals go more smoothly.
Yes, the 11fb website is fully mobile-friendly. You can log in directly from any Android or iOS browser to play games, deposit, and withdraw. The page adjusts automatically to fit your screen.
Deposits and Withdrawals
Deposits from bKash are usually instant — in most cases the balance is added within a few seconds to 5 minutes. There may be a slight delay during busy banking periods. If it takes more than 30 minutes, contact 11fb live chat.
The minimum deposit amount at 11fb is ৳100 (for all methods). The minimum withdrawal amount is ৳800. This is quite convenient for players who want to start with smaller amounts, especially those looking to begin with low risk.
Withdrawal processing time at 11fb is generally within 30 minutes to 3 hours. It may take a little longer during peak periods, but most requests are completed quickly. The same timeframe applies for Nagad, Rocket, and Upay.
The methods currently supported at 11fb are: bKash, Nagad, Rocket, Upay, and bank transfer. Deposits starting from ৳100 are possible with all methods. More methods may be added in the future — visit the site for updates.
11fb does not charge any extra fees for deposits or withdrawals. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transaction charges. Check the relevant service's policy to learn about those fees.
Bank transfers may take a bit longer depending on the bank's working hours. Once the transfer is complete and the payment is confirmed, 11fb adds the balance promptly. Keep your payment receipt or reference number — share it in live chat if there is a delay.
Games and How to Play
To bet on BPL matches at 11fb, first go to the cricket section. Select a match, choose your preferred bet from the available markets (match winner, top batsman, total runs, etc.), and enter the amount. Review the odds and terms carefully before confirming your bet.
RTP is the theoretical percentage of total wagers that a slot game returns as prizes over the long term. It is a mathematical expectation, not a guaranteed outcome for every session. All games at 11fb are run using fair and certified Random Number Generators (RNG).
Yes, 11fb's live casino games work fully on mobile. Live table games from top providers including Evolution Gaming and Ezugi run smoothly on smartphones. Use a stable internet connection and an updated browser for the best experience.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps rising. If you press the "Cash Out" button before the plane crashes, you win. The longer you wait, the higher the multiplier goes, but the risk also increases. To play Aviator at 11fb, go to the game lobby.
In general, the session is saved on the game server's side. When the connection is restored, most games return to their previous state. If there is any confusion about a bet due to a network issue, let the 11fb live chat team know the date, time, and name of the game and our team will investigate and resolve it.
Bonuses and Promotions
The 11fb welcome bonus is a 120% first deposit bonus up to ৳5,000. This means if you deposit ৳500, you will receive ৳600 as a bonus. The bonus is added automatically when you make your first deposit on a new account. Read the offer's terms and conditions before claiming the bonus.
A wagering requirement means how many times you need to wager the bonus amount before you can withdraw it. For the 11fb welcome bonus, this requirement is only 10x — which is quite low by industry standards. For example, if you receive a ৳600 bonus, you need to complete ৳6,000 in wagers.
No, there is no separate application for the 11fb VIP program. You move up to higher tiers automatically through regular play. There are four tiers: Bronze (up to 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), and Platinum (up to 1.2%). The more active you are, the faster you progress.
In most cases, bonuses can be used on slots, cricket betting, and casino games. Some specific promotions apply only to specific game categories. Each offer's details clearly state which games are included. If in doubt, ask in live chat.
Weekly cashback is determined according to your VIP tier. A set percentage of your losses for the week is returned to your account as cashback. Cashback is generally processed every Monday. You can see your current tier and cashback amount in the account dashboard.
Security and Responsible Gaming
Yes. 11fb uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. Information is collected and used in accordance with our privacy policy.
No. 11fb is for those aged 21 and above only. Age is verified at the time of registration and accounts of minors are closed immediately. If you know that a minor is using this site, please let our support team know.
11fb prioritises responsible gaming. If you want to take a break on your own, a self-exclusion or cooling-off option is available in account settings. You can also make the request via live chat. You can set the length of the break yourself — from 24 hours to long-term.
If you feel that gambling is having a negative effect on your daily life or relationships, please seek expert help. Necessary resources and guidelines are available on 11fb's Responsible Gaming page. Our live chat team can also guide you in the right direction.
All games at 11fb are run using certified Random Number Generator (RNG) technology, which ensures that every outcome is completely unbiased. Games from trusted providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe are tested to international standards.
11fb's support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can reach us by clicking the live chat widget on any page of the site. To contact us by email, write to [email protected].
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