11fb Privacy Policy

11fb ("we", "us", or "platform") operates a trusted online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, how we use it, with whom it may be shared, and what steps we take to protect your information.

By using 11fb's website or services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. If this Policy changes, we will notify you in a timely manner.

When you register and use 11fb's services, we may collect various types of information. This information is used to improve our service quality and to keep your account secure.

1.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport number (where applicable for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history (records of deposits and withdrawals)

1.3 Device and Usage Information

• IP address and device type
• Browser type and version
• Time spent on the website and pages visited
• Cookie information
• Login time and location data

11fb uses the information collected only for the legitimate purposes listed below. We do not sell your information to third parties under any circumstances.

11fb never sells, rents, or transfers your personal information to third parties. However, we may share information in the limited circumstances listed below:

3.1 Service Provider Partners

Limited information may be shared with our trusted service providers for payment processing, technical infrastructure, and customer support management. These providers operate under strict confidentiality agreements and may use your information only for specified purposes.

3.2 Legal Obligations

We may be required to disclose necessary information in response to applicable laws, judicial orders, or valid requests from regulatory authorities.

3.3 Anti-Money Laundering (AML)

Information about suspicious transactions may be sent to relevant authorities to comply with international anti-money laundering regulations. This is part of our legal responsibility.

11fb uses internationally standard security technology to protect your information.

4.1 Encryption Technology

All data transfers on our website are secured through SSL (Secure Socket Layer) encryption technology. This means every piece of information sent from your browser to our servers remains fully encrypted.

4.2 Data Retention Period

Information is retained for a specified period in accordance with legal requirements, both while your account is active and after it is closed. Financial transaction records are generally retained for an extended period.

4.3 Access Control

Only authorized personnel may access your personal information, and they operate under strict confidentiality commitments. Every instance of data access is logged and regularly audited.

The 11fb website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and save preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

These cookies are used to collect website usage statistics in order to improve the service. Information is collected on which pages are visited most and where users encounter difficulties.

5.3 Cookie Control

You can delete cookies or stop accepting new ones at any time from your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the website.

As a user of 11fb, you have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we have collected about you and how it is being used.
• Right to Correction: If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
• Right to Deletion: In certain circumstances, you have the right to request that your information be deleted, however we may be required to retain some information due to legal obligations.
• Right to Withdraw Notifications: You may contact us at any time to stop receiving marketing emails or notifications.
• Right to Close Account: You may request to close your 11fb account at any time.

To exercise these rights, please contact our customer service team.

11fb believes in responsible gaming. We may use data to analyze your playing patterns, identify potentially problematic behavior, and provide timely support. Information collected for this purpose is used solely for your well-being.

To learn more about responsible gaming, please visit our Responsible Gaming page.

11fb is a platform operated exclusively for those aged 21 and above. We do not knowingly collect personal information from any minor (anyone under the age of 21). Age verification is mandatory at the time of registration. If we are informed that a minor has opened an account, we will immediately close that account and delete the information collected.

11fb may update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the website and inform you via your registered email. The "Last Updated" date at the top of the Policy will always be kept current.

If you continue using our services after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page periodically.

If you have any questions, comments, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our customer service team provides support in Bengali 24 hours a day, 7 days a week.